FREQUENTLY ASKED QUESTIONS
When Will My Order Ship?
Quickly getting products into the hands of our customers has been one of the foundations of our business. To maintain our standard of excellence, we ship our products same or next day (Monday-Friday Shipping). *Some items require a lead time for manufacturing. Check all listing descriptions for details.
How Long Will It Take To Get My Order?
We do our best to get your order to you as quickly as possible. On average we see a delivery window of about 2-7 days depending on delivery location*. For the most up-to-date tracking information, consider using our GCS™ ExacTrack Shipping Security Service. *Please note- These delivery windows are based on national averages and we cannot guarantee a delivery date or time.
What Is Route Package Protection?
Peace of mind. Problems during shipping are a nightmare. Know that your order is safe by adding Route Package Protection at checkout. With over 35 million customers ensured and $3.7B in protected merchandise- Route is the leader in shipping damage, loss, and theft protection. If anything goes wrong, file a claim with Route for replacement or reimbursement.